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How to Hard Reset Motorola Moto G

Motorola Moto G is a highly appreciated Android based device that comes with great features, specs and performances to its users. Now, if you are tempted in powering up the performances of your Moto G, then you will probably start in performing some unofficial operations like gaining root access, installing a custom recovery image, updating with a custom ROM, flashing a custom kernel and so on. But, when dealing with such procedures something might go wrong and you can end up in damaging your Android smartphone. Well, if that happens, you will have to hard reset your Moto G for being able to resolve the issues and for fixing your bricked device.

A hard reset or if you like a factory reset is being required for other reasons too. For example if your Moto G is slow and runs with lags, you should hard reset your Android smartphone. By making this operation you will restore your phone to factory settings and to its initial state. So, if you had recently updated your Moto G with a custom ROM or with a new firmware that is buggy, now you can hard reset your device for removing the old software – in that matter you can also use the stock recovery image for installing an official update on your phone.

Therefore, completing a hard reset is being required each time you have problems with your Moto G, this being an important step to perform when trying to fix and bricked Android device. The hard reset or factory reset procedure can be completed in two ways; both are official so don’t worry, you will not use complex or risky apps in order to complete this tutorial. Now, both methods will be explained during this dedicated step by step guide, so don’t hesitate and check the guidelines from below for further info on that matter.

But before heading to the proper steps from below, you should first make a backup of your data – if that’s possible. After completing the hard reset process, all of your data which is saved on the internal storage memory of your Moto G will be wiped out, so you will lose everything that you have saved on your smartphone, including contacts, call logs, text messages, market apps and personal data, accounts and info. Thus I strongly recommend you to use compatible backup and restore apps from Google Play for performing a proper backup before doing anything else.

Good; now remember that this guide is compatible and has been tested only on the Motorola Moto G. Don’t use the steps from below for factory resetting any other Android based device – instead use our how to section and choose a compatible tutorial for your handset, or use the contact form and ask for the same.

How to Hard Reset Motorola Moto G using stock recovery image

Classic method

  1. The first method can be applied by using the menu of your Moto G – so this operation can be performed only if you can access your phone.
  2. So, tap on the menu icon from your Moto G.
  3. Then select „settings”.
  4. Choose “backup and reset” followed by “factory data reset”.
  5. Up next select “reset phone” and wait while the hard reset procedure is being completed.

Manual method

  1. For this variant you will perform an external hard reset.
  2. So, first of all turn off your Moto G.
  3. Then enter your Android smartphone in recovery mode.
  4. From recovery mode you then need to select “wipe data factory reset”.
  5. Use the Volume Up and Down buttons in order to scroll down or up within the recovery menu and press Power button in order to select your option.
  6. Perform the factory reset by completing the mentioned operation; then, if your phone is still slow you might want to clear cache; in order to do so, from the same recovery mode menu select “wipe cache partition”.
  7. Finally, return to main menu of recovery and select “reboot system now”.
  8. Done.

Good job guys, you have successfully learned how to hard reset your Motorola Moto G, so basically now you know how to fix a bricked Android device. Do use the comments area from below for sharing your questions, thoughts and experience with us and with other users who might want to use this tutorial and we will assist you as soon as possible.

Motorola Moto G Articles

  • akki

    So for example if I upgrade to kit Kat and do sent like it due to some reason ( I am constantly hearing about bugs in it ) I can go back to jelly bean or is it not? Will doing so give me stock jelly bean or stock kitkat ?

    PS: I understand every new is or app cones with new bugs but I just don’t want that when I am rather happy with jelly bean also for all these tinkering I have a Moto defy 🙂 peace

  • Sandeep Rao

    Thank you! Worked well 🙂

  • Adria

    I accidentally turned on the “talk-back” option on my phone. Since i have done this, i can’t do anything on my phone now. and I can no longer get my phone to scroll over in my menu screen to get to my setting to hard rest my phone to make the “talk back” option turn off. i need help, and every time i try the external hard reset i get to the recovery option then when the next screen should appear giving me the option to rest my phone, the screen doesn’t pop up any of the options, it just shows the android, and says “no command” how can i reset my phone?!? is there a number i can call to have someone from cricket reset my phone for me??

    • viviana

      When Explore by Touch is on, swipe down then right to

      open the global context menu, then use the menu to pause


    • seema

      i am facing the same problem ..if u get any solution..plz help me too..

  • Irwin irwinthedj

    You can reset your moto-g just by simultanously pressing “Power” and “Volume down” buttons when the phone is off. After you did it, you will see a recovery-menu. Navigate with volume-down button to the “Factory”-menu item and accept with volume up.

  • Mike Dobson

    I go into the recovery screen but there are no optionsbjust showing the android dude dead and cut open underneath saying “no command” what’s up with that?? I’m running 5.0.2

    • pauldanken

      same thing happend to me. anyway around this no command?

      • Caoimhe

        You can get past the “No Command” screen by holding the volume up button for 15 seconds, then with that still pressed down, hit the on button, then release both. This should get you into the recovery screen

  • RVM

    The recovery option sent me back to the fatsboot screen, and sows a “boot up failed” message. The Factory option doesn´t work either, it makes a normal powerup.
    What can I do? Thanks!
    BTW, my moto g is 1st gen and isn´t rooted

  • Aakanksha Chawda

    when i am selecting factory option. then after some time “No Command” comes. what should i do at this point of time? plz help!

  • Indiana

    Ummm I messed with my device too much and I can’t even enter recovery mode anymore it just shows the picture of the android mobster with a hazard sign

  • jrod

    It worked. Thankyou.

  • Rohan

    Hi! i’m trying to factory reset my moto G but whenever i enter recovery mode it says “no command” and my device reboots itself in 10 seconds. Can you help?