LG Q6 is a mid-ranger that looks like the LG G6, but which isn’t performing as well as LG’s latest flagship. However, with the right tweaks applied and if you aren’t expecting too much from your phone, you will still be able to use your LG Q6 on a daily basis without experiencing software related issues, regardless of what type of processes and apps you choose to run. But, if you do end up in dealing with problems (the reasons are not important at this moment) then you need to find the right troubleshooting solutions in order to fix everything.
Well, in that respect you can now use the guidelines from this dedicated tutorial. There we will explain the basic troubleshooting methods that can fix software related issues on Android – thus, if you are dealing with a hardware problem, the best this to do is to take your LG Q6 back to service as we cannot help you.
A software related issue can describe almost any kind of malfunction that is messing up the Android experience. So, it can be a general bug, a screen freeze, a boot loops, a battery drain, a heating situation, a signal strength problem, a lag, a total blackout or any other similar problem. Now, these issues are usually caused by a program that’s stuck in the background, by a malicious app, by a buggy update, by a malware or by any other custom operation that you recently applied and which wasn’t tested before.
As you can notice, it’s quite easy to soft brick your LG Q6. However, what’s important is to know how to deal with these situations and in most cases the answer is in trying to restore your handset back to its initial state and that’s what we will try to achieve during the following guidelines.
As you will see, first you will try to isolate the problem and remove it locally. Then, if the first troubleshoot solution won’t help you enough, you will have to consider in partially restoring everything as it was when you first bought your LG Q6. Eventually, you will have to completely restore your phone back to stock as that’s how you can successfully address almost any Android malfunction.
All the steps explained below are official. So, the troubleshooting methods are supported by your OEM and by Google. That’s why, you don’t have to assume any risks: the warranty of your device won’t get void and you won’t have to use any third party apps that can mess things up even more.
The best is that you can apply the steps from this guide even if you tweaked your LG Q6. Mainly, the troubleshooting methods described in this guide will work on stock / custom Android ROMs, on stock / custom recovery images, on locked or unlocked bootloader and so on.
Before starting the fixing process you should try to save your personal files – of course, only if that’s still possible. A general backup can be completed by using cloud storage platform that are already running on your LG Q6 (added by your carrier or by LG itself). Other backup and restore solutions are syncing your files with your Google Account and downloading dedicated, and already tested, apps from Google Play. In the end, you should successfully save everything that might be required afterwards, including contacts, call logs, texts, images, videos, audio files, market apps, internet settings, calendar info, saved passwords and similar other info.
Also, charge your LG Q6 before following the ‘unbrick’ process explained below. It’s important to ensure enough power as otherwise your handset can get turned off right while you try fixing certain problems – in that case you can manage only to mess things up even worst. As a general recommendation you should plug in the charger if the power left is currently lower than 50% – if you cannot verify the power you should charge your handset anyway.
How to Unbrick LG Q6
Access Safe Mode
The first thing to do is to isolate the problem. So, you should access the Android Safe Mode. There you will be able to tell if a certain app is causing the problems or if the issues are more complex than that. By default, when Safe Mode is running all third-party apps are disabled. Therefore, shortly, if the issues were caused by a third-party process, when Safe Mode will be reached the problem will be solved – all you need to do is uninstall the app reboot into Android mode. Anyhow, here is how you can reboot the LG Q6 into safe mode:
- Press and hold the Power key for a few moments.
- When the Boot menu is displayed, release the Power key.
- Tap on Restart and confirm.
- During the roboot process press and hold the Volume Down button.
- Release Volume Down and the boot operation is completed.
- That should be all; Safe Mode should be on now.
Make a hard reset
A hard reset can help you when the issues cannot be fixed through safe mode. Now, the hard reset is going to erase everything from your device – so, at this moment you will manage to partially restore your LG Q6 back to default. Overall, everything that wasn’t there from day one will be removed which means that along with your personal data you will also manage to get rid of malware, malicious apps, unresponsive programs and similar other software related malfunctions. Bottom line, the hard reset should address the most common problems that can damage the overall Android experience. You can learn how to apply this process on the LG Q6 by using this dedicated step by step guide.
Clear app data cache
If a hard reset is not enough – if some problems are still there – you should also clear app data cache as there might be still something left from the old issue. Well, this operation can be applied by following:
- Switch off your LG Q6 and wait while the power off process is completed.
- Then, reboot recovery mode on your Android device.
- From recovery, first of all, apply the factory reset – choose ‘wipe data factory reset’.
- Then, return to main menu of recovery and pick ‘wipe cache partition’.
- Afterwards, from recovery mode pick up ‘advanced’ and select ‘wipe dalvik cache’.
- Finally, return to recovery mode menu and select ‘reboot system now’.
- That should be all.
Reinstall the stock Android firmware
If any of the methods described above aren’t helpful enough, you need to take a drastic measure. You have to reinstall the stock Android firmware on your LG Q6. This operation will fully restore your device back to default state, which means that if there is an software related issue involved it will be fixed without hassle.
However, when the stock Android OS will be reinstalled you will lose the custom access that was previously gained. Shortly, if you tweaked your device, now the tweaks will be revoked – in that respect, once this troubleshooting solution is applied you will manage to revoke root access, reinstall the stock recovery image, relock the bootloader and re-flash bloatware and default restrictions.
Of course, the backup is not optional at this moment either – during the flashing process all your personal data, info, accounts and files will be erased. Moreover, for the update operation you will have to use a computer where your LG Q6 drivers must be installed. Also, on your phone you should have Developer Options enabled as the USB Debugging feature must be checked – so, first of all navigate towards Menu – > Settings – > About Phone and tap repeatedly (for 7 or 10 times, just until the ‘you are a developer’ message shows up) on Built Number; afterwards, go to Menu – > Settings – > Developer Options and check the USB Debugging option.
Perfect; now follow:
- On your computer download the full firmware package available for your LG Q6 – you should get the KDZ file and you can use any source you prefer in that matter.
- Then, download and install LG Up on your computer.
- Run the flashing program and in the meanwhile switch off your device.
- Reboot download mode on your LG Q6 and connect it with your computer with the help of the USB cable.
- From LG Up load the KDZ file and resume the flashing process.
- When done, close LG Up, remove the USB cord and reboot your phone.
- Note: you can access a detailed update tutorial available for the LG Q6 here.
The guidelines from above should help you better understand why problems occur on the Android OS and how certain issues can be smartly handled on the LG Q6. The troubleshooting methods explained and detailed in this tutorial should also help you manually fix the most common Android soft related issues.
However, if you are still experiencing malfunctions on your LG Q6, don’t panic. Just use the comments field from below and try to describe these problems in detail. Based on the details you provide we will try to find the perfect solutions for you and for your Android device.
Moreover, if you know further similar solutions that can be applied on the LG Q6 for addressing certain issues, don’t hesitate and share your experience with us and with other users who might require your assistance – we will update our ‘unbric’ tutorial accordingly; of course you will receive all the credits for the shared methods.
So, that was all for now. Stay close if you want to learn other basic Android operations available for your smartphone or use our how to section if you are ready to learn how to apply different custom operations on your phone. Enjoy and let us know how everything worked for you.