The Samsung Galaxy S10 Phone app might have started to crash or give random errors, and below you can find info on how you can successfully fix it and restore your Galaxy S10 calling ability.
The Phone app is the main thing you need to use when needing to call someone. That is why in case your Galaxy S10 Phone app has started to act up and not work out of a sudden, then you have to try and fix it using the info below. Most instructions and methods below should help you restore the Phone app to its original settings and allow you to use it again.
In case you have installed a different Phone management app for incoming and outgoing calls, then we recommend you to restore the default Samsung Galaxy S10 Phone app. If you haven't modified nor changed the way the Phone app is working, then something is wrong with the software installed on your device and you can try the solutions we listed in the following methods.
How to Fix Phone app Random Crashes on Galaxy S10:
If the Phone app on your Galaxy S10 crashes or freezes and it doesn't allow you to make or receive any calls, then you will need to fix it using the info we posted here. Some of the instructions will require you to wipe data from your device, and even to factory reset the phone as a last resort, so we strongly recommend you to backup all important files before applying any major changes.
Force Stop Phone app from Galaxy S10 settings:
First thing that you need to try is to force close the Phone app and restart it in order to verify that the error is persistent. Go to Settings, open the Apps list, enable the "show system apps" menu from the 3-dot menu. Now find the Phone app and use the "force stop" option.
Confirm and retry to launch Phone app, and if it has been fixed, then you are done and you should only continue with the rest of the methods if the problems return and you can't use the Phone app again.
Reboot Galaxy S10 in Safe Mode and remove bad apps:
In case you have recently installed any applications that you suspect they might interfere with the Phone app functionality, then you might want to remove them from your Galaxy S10. This is done easily by booting the Galaxy S10 in Safe Mode:
- press and hold Power to load the power options.
- next, tap and hold the "power off" icon until it turns into the "safe mode" one.
- tap Safe Mode icon and confirm the Galaxy S10 reboot.
- when the device enters safe mode you will see a small text saying just that.
- use the Safe Mode to remove any of the apps you have recently installed on your Galaxy S10.
After you remove any app you should reboot the phone in normal mode and test to see if the Phone app's problems have been fixed.
Reset Galaxy S10 app preferences:
The Samsung Galaxy S10 app preferences can be restored to their original values, so that you will make sure that the Phone app is the default one your device uses when trying to make a call. Here's how to do that:
- open Settings.
- open Apps.
- tap on the 3-dot icon and select "reset app preferences" from the listed menu.
- confirm and reboot your smartphone for the changes to be applied.
Clear Phone app cache and data:
Another thing you need to try is to clear the Phone app cache first. This will remove all the settings your Galaxy S10 has set for the Phone app to launch faster. Here's how to do it:
- open Settings> Apps.
- click the 3-dot icon and enable "show system apps".
- find the Samsung Phone app and open it.
- go to Storage and use the "clear cache" option.
- retry to launch Phone app to verify if it shows any errors.
If the Samsung Phone app still continues to malfunction you need to clear its data, too. Here's how to do that, too:
- go back to Settings> Apps and enable the "show system apps" menu.
- go to Storage on the Samsung Phone app.
- use the "clear data" option and confirm process.
Now you can test again to see if the Samsung phone app works. If the app has been fixed you are done with the guide and you can start using it once again.
If the app hasn't been fixed you have to try to apply the other changes below.
Update all Samsung apps from the Galaxy Store:
Open Galaxy Store, press the 3-dot icon and open the "my page" menu, then go to Update section and update all the apps listed there. Samsung Phone should be the app that you need to upgrade to its latest version and fix it.
After you update the Samsung Phone app you can start testing it and see if it crashes anymore. If the app continues to freeze/ crash, then you will have to try and take a more radical action like one of the ones listed below.
Reset all Samsung Galaxy S10 Settings:
Another action you can take would be to reset all the settings you've modified on your Galaxy S10 device. This seems like a factory reset, only difference being that you won't be losing any important data files in the process.
Here's how to reset the Galaxy S10 settings: go to Settings, open General Management and then tap Reset. In the Reset menu you have to select "reset settings" option and confirm the process.
Reboot phone and retry to run Phone app to verify that it works. If it doesn't then continue with the rest of the post.
Clear Galaxy S10 Cache Partition from Recovery Mode:
The Cache partition of your device can be wiped using the Recovery Mode options. Here's how to do it:
- power off the phone.
- boot it in Recovery Mode: press and hold Volume Up + Bixby + Power buttons simultaneously.
- release the buttons when the blue screen with the Android logo loads - wait 30 seconds more for the Recovery Mode menu to load.
- select the 'wipe cache partition' option and confirm the process.
- reboot phone in normal mode and you are done.
Update Samsung Galaxy S10 to its latest Android Firmware build:
If the phone app hasn't been fixed, then you can try to update your Samsung Galaxy S10 to its latest possible firmware version. If you already have the latest firmware file installed, then you will be forced to 'factory reset' the device.
Check for new firmware files by going to Settings> Software Update and using the "Download and install" option. Confirm the download if there is a new firmware ready for download.
Factory Reset the Samsung Galaxy S10:
The factory reset is your last resort, as otherwise you might not be able to fix your phone's problems. Note that you have to backup all the important data files before applying the factory reset process.
Here's how to factory reset the Galaxy S10 from Recovery Mode:
- Power off the device.
- Boot it in Recovery Mode by pressing and holding Volume Up + Bixby + Power buttons.
- Release the buttons when the blue screen loads and wait for the Recovery Mode options to load.
- Select 'wipe data/ factory reset' option and confirm the process.
- Reboot the Galaxy S10 in normal mode and you are done.
After the phone reboots you can test the Phone app and see if it has been fixed. I hope you've managed to fix all the problems you had with your Galaxy S10 Samsung Phone app. If you need extra help you can use the comments field, and we will try to come up with other solutions for you.