Are you having hard times when trying to charge your Samsung Galaxy S10 Plus because of the ‘moisture detected’ warning message? If you cannot manage to get pass this warning, or if you cannot figure it out why this alert is being displayed in the first place, don’t panic. We’re here to help you out: during the following guidelines we’re showing you the best troubleshooting solutions that can fix the ‘moisture detected’ error on the Samsung Galaxy S10 Plus.
As we know, the IP68 certificate states that a mobile device can be submerged without problems, if the 1.5 meters for 30 minutes recommendations aren’t violated. Shortly said, your Samsung Galaxy S10 Plus is dust and water proof as long as you don’t break the rules and the official certificate recommendations.
So, in theory it’s safe to take your S10 Plus to the pool, take pictures while swimming and you can even drop it in the sink. It won’t matter as everything will still work in the end. However, sometime the water can do some damage especially in the charging port of your handset. And that’s why Samsung equipped your device with a sensor that can detect moisture from the charging port.
Basically, the ‘moisture detected’ error message will be displayed when this sensor will detect humidity within the charging port. Usually, the warning will go away one you dry your Samsung Galaxy S10 Plus. But, since a software protocol is involved, there might be caused some software malfunctions and you might get stuck with the ‘moisture detected’ alert.
Troubleshooting methods for fixing the ‘moisture detected’ warning on the Samsung Galaxy S10 Plus
Dry the USB / Charge port
- The first thing to do is to clean the USB charge port on your S10 Plus.
- Start by powering off your phone.
- So, use a small tissue and try to clean that port.
- Also, you can use a can of compressed air in order to dry any moisture that might be still left there.
- Check the pins and make sure that everything is in its right place.
- When done, reboot your smartphone and plug in the charger.
- If the ‘moisture detected’ warning is still there proceed to the next troubleshooting step.
Verify your charger
- The ‘moisture detected’ alert might be displayed even if your charger has water on the end that’s connected with your Galaxy S10 Plus.
- So, clean the USB cable too before trying to charge your phone.
- Most likely the problem will not be related with the charger, but the best is you check this method before heading towards more complex solutions.
Check the Liquid Damage Indicator
- Of course, the moisture sensor will detect water not only from the charging port, but from every other essential point from your Galaxy S10 Plus.
- So, if you know that there might be water inside your phone, check the LDI indicator.
- Start by removing the SIM card tray.
- In the SIM slot there should be a small sticker.
- Inspect it: if it is white, your phone is safe; if it’s red, pink or purple it will mean that there’s a liquid damage situation.
- Thus, what’s left is to take your phone back to store, if the sticker shows a positive result.
- Otherwise, head towards the next fixing solution.
- Try to outsmart the ‘moisture detected’ warning on your Samsung Galaxy S10 Plus
- Plug in the USB charger in order to initiate the charging process on your phone.
- As soon as you connect the USB cord the ‘moisture detected’ message will be displayed.
- At this point reboot your smartphone while it’s still connected to the charger.
- Hopefully the charging process will resume after the reboot.
- If not, continue with the troubleshooting process.
Reboot into Android Safe Mode
If there’s a firmware glitch, you should be able to fix the Samsung Galaxy S10 Plus ‘moisture detected’ warning error by completing the charging process from safe mode. As you know, in safe mode all third party processes are disabled by default. Anyway, let’s see if this works for you:
- Power off your Samsung branded device.
- Now press and hold the Power key until the Samsung logo appears on the screen.
- Release the Power button and immediately press and hold the Volume Down button.
- Keep holding Volume Down until the boot sequence is completed.
- Safe mode will be booted on your S10 Plus.
- So, plug in the charger and see what happens.
If in safe mode the ‘moisture detected’ error isn’t displayed, it means that there is a software malfunction that’s causing all these problems. So, you now need to make a hard reset in order to ‘reset’ the Android system. Of course, before doing that backup your Samsung Galaxy S10 Plus – while the hard reset is running all your personal data, info, accounts and files will be removed, so secure everything that might still be required afterwards.
In the end, follow:
- Power off your Galaxy S10 Plus and wait a few moments.
- Next, press and hold the Volume up, Bixby and Power buttons together.
- The green Android logo will be displayed; release all the keys and wait until the ‘install system update’ message will disappear.
- The recovery mode menu will be entered in the end.
- There press the Volume down key until the ‘wipe data factory reset’ option is highlighted.
- Confirm by selecting ‘yes, delete all user data’.
- Press the Power button to start the hard reset operation.
- When that’s done, return to main menu of recovery and choose to reboot back to Android mode.
- That’s all.
Hopefully the ‘moisture detected’ warning is now fixed on your Samsung Galaxy S10 Plus. If you have further questions, don’t hesitate and contact us by using the comments field from below. Also, stay close for further tips and tricks available for your smartphone.