In case you have trouble running Facebook Messenger on your Galaxy S9, then you can check the info in this article and learn how to fix the issues. Note that the tutorial should be applied by advanced users only.
In case your Facebook Messenger app crashes and or it doesn't even launch, then you should try to fix it and have all the problems go away. Note that the Facebook Messenger might have came pre-installed with your Galaxy S10 phone, and this means that you cannot remove the app completely buy you can disable it instead.
How to fix Facebook Messenger App Crashes on Samsung Galaxy S10
The Facebook Messenger "has stopped" error might happen due to multitude of reasons, and one of these might be a corrupted app installation. Below you can find info on how to remove or uninstall the Facebook Messenger app, as well as various other more aggressive tutorials that will have you factory reset your smartphone.
Reboot your phone first and re-launch the app to be sure that the issues and crashes can be replicated. If the problems are fixed by a simple reboot, then you are done with this post and you are free to use the app once again.
Log out of Facebook Messenger and log back into it:
Try to launch the app and if it doesn't crash, then you should log out of it and force close the app by going to Settings> Apps> Facebook Messenger options menu. Tap the "force stop" app and then re-launch it on your Galaxy S10.
Now test its functionality and wait to see if it crashes again. In case the problems are still present you will have to continue with the rest of the tutorials below.
Wipe Facebook Messenger App Cache and App Data:
Sometimes these apps are getting corrupted and you will have to refresh the data they have stored on your Galaxy S10, so here's how to do it:
- go to Settings.
- open the Apps list.
- find the Facebook Messenger app in the list.
- go to its Storage options menu.
- tap the "clear cache" option first and confirm.
- next you have to re-launch the app and see if the issue is gone.
- if the crashes are still happening, then you have to use the "clear data" option, too.
- confirm the 'clear data' and you're done.
- re-launch the app, and log back into it to see if it still crashes.
In case the app isn't even launching after wiping data or it launches, but it crashes instantly, then you will have to continue to the next info below. Please note that you might be forced to factory reset your phone in order to repair the Facebook app.
Disable/ Uninstall Facebook Messenger app and then Re-enable/ Reinstall it:
If the Facebook Messenger app fails to load or it loads but in continues to crash randomly, then you might want to try and disable it. If the app came pre-installed with your device, then you can only disable it, as the uninstall function is not available.
For those of you whose Galaxy S10 didn't come with Facebook Messenger pre-installed and you got it from the Google Play Store, then you can simply go uninstall the app, and then re-install it to see if that fixes the problems.
Here's how to disable the app and re-install it:
- get to the Settings menu.
- open Apps list.
- scroll down until you find Facebook Messenger and open it.
- if the app is not shown you might want to tap on the 3-dots icon and select 'show system apps' option.
- now tap the 'disable' option and confirm.
- reboot the phone.
- repeat the steps above and re-enable the app to test its functionality.
If the problems are still present on your device, then you have to ghet to the next step.
Wipe the Cache Partition of Galaxy S10 from Recovery Mode:
If none of the methods above worked, then you might want to try some other more advanced methods and wipe the cache partition of your Galaxy S10 system. This will delete all the data your phone has stored for all applications you have installed since you first bought it.
The first thing you have to try would be to wipe the cache partition, and you can do it using the info below:
- power off the device.
- boot it in Recovery Mode by pressing and holding Volume Up + Bixby + Power buttons at the same time.
- release the buttons when the screen shows an Android logo over a blue background.
- now wait 30 seconds more for the Recovery Mode options to load.
- select 'wipe cache partition' option and confirm.
- reboot the phone in normal mode and test the Facebook Messenger app once again to verify if it works.
Factory Reset Galaxy S10 from Recovery Mode:
If the instructions above aren't working for your Galaxy S10 and the Facebook Messenger continues to crash and not work, then most probably you are better off factory resetting the app. If you can't afford wiping the entire data off your phone, then you might want to look at an alternative Facebook Messenger app, or use the browser to log into your Facebook account and chat from there.
Before starting the factory reset you have to backup all your important files. The factory reset process will wipe clean the system partition and all the apps installed will be removed completely. Note that the internal and external storage partitions will not be wiped in the process. Here's how to factory reset your device from Recovery Mode:
- power off the phone, then press and hold at the same time Volume Up + Bixby + Power buttons.
- release all buttons when the screen turns blue and then wait 30 seconds more for the Recovery Mode options to load.
- select 'wipe data/ factory reset' and confirm.
- reboot phone in normal mode.
After the reboot is done you will have re-add your Google account and regain control over your device once again. Reinstall the Facebook Messenger app and the issues you were having should now be gone. If you need more help you can tell us in comments below.