If your Google Pay app gets blocked or it crashes on your Galaxy S9 device, then you should be checking the info below and learn how to successfully fix the app and get rid of all problems.
The Google Pay app not responding error might be due to a corrupted app installation, or some other thing went wrong during the system update. If you have recently installed a new firmware update and the Google Pay app has started to malfunction after the reboot, then you might end up factory resetting your Galaxy S9. Before getting to the factory reset steps you should try to apply other changes in order to try and fix the issue you're experiencing.
Force Close Google Pay and Reboot Galaxy S9:
The first you have to do would be to force stop the app from running and reboot the device. Go to Settings> Apps> find Google Pay in the apps list and open it. Use the "force stop" function first, then reboot the device and re-launch the app afterwards. If the problem continues to manifest and Google Pay is still not working, then you should continue to the next tutorial below.
Update Google Pay app to its latest version:
Go to Google Play Store and verify the app for updates. In case a new update is ready for installation you simply have to tap the "update" button. After the app is updated to its latest version you can test it again. If the issue continues even after the app is on its latest build, then you need to check the other tutorials, too.
Clear Google Pay App Cache and App Data:
You can clear the Google Pay app cache and app data in order to get rid of any corruption the app might have suffered since its latest update. By clearing the App Cache and App Data you will restore the app to its original values, and you can re-login on to your Google Pay account. Here's how to do it:
- go to Settings.
- open Apps.
- find and open the Google Pay app info.
- go to its Storage menu.
- next, tap the "clear cache" option and confirm.
- after the cache has been cleared you need to tap the "clear data" option and confirm.
- reboot the phone and you are done with this tutorial.
After the Galaxy S9 reboots you can retest the Google Pay app and see if the issues are gone. In case this method doesn't fix the app, then you might want to think about apps that you have recently installed and remove some of them, as they might have interfered with the way your Google Pay app runs.
Boot Galaxy S9 in Safe Mode and Remove Unwanted Apps:
If you have recently installed any apps from 3rd party sources, and you suspect that one of those are the culprits for making the Galaxy S9 and the Google Pay app malfunction, then you will have to boot in Safe Mode. By booting the Safe Mode you can quickly remove an unwanted app and repair your device.
Here's how to boot in Safe Mode:
- press and hold the Power button for the shutdown options to load.
- next, tap and hold the Power Off icon.
- Power Off icon will be replaced by the Safe Mode one.
- tap once the Safe Mode app and confirm the boot.
- the Galaxy S9 will reboot in Safe Mode and you can start removing any unwanted apps.
Wipe Cache Partition of Galaxy S9 from Recovery Mode:
Another thing you can try would be to wipe the cache partition of your phone using the Recovery Mode. By wiping the cache partition you will remove all the settings and values your Galaxy S9 has set for all the applications you have installed until now. Some of these apps might have had their data corrupted and are making other software malfunction, which is why you can try to reset them and see if that fixes the issue with the Google Pay app.
Here's how to wipe the cache partition of the Galaxy S9 from Recovery Mode:
- power off the phone.
- boot it in Recovery Mode by holding Volume Up + Bixby + Power buttons.
- release all buttons when the screen of your Galaxy S9 turns blue and it shows an Android logo.
- wait 30 seconds more for all the Galaxy S9 Recovery Mode options to load.
- next, select 'wipe cache partition' and confirm.
- reboot your phone in normal mode and test Google Pay functionality.
Factory Reset Galaxy S9 using Recovery Mode:
If none of the above tutorials have helped you fix the Google Pay issues, then the last thing you can try would be to factory reset the system partition of the Galaxy S9.
Note that by factory resetting the device you will remove all the apps and data stored on the system partition. Backup any important files before starting the factory reset.
Here's how to factory reset the device:
- power off the phone.
- boot Recovery Mode: press volume Up + Bixby + Power buttons at the same time.
- release all the keys when the screen turns blue.
- when the Recovery Mode is done loading all of its options you need to select 'wipe data/ factory reset' and confirm.
- reboot the phone in normal mode and you're done.
These were all the steps that you had to take in order to try and fix the issues with the Galaxy S9 and the Google Pay app. If you need more help you have to tell us in comments, and we will try to help you complete the tutorial.