Are you trying to watch your favorite Netflix movies and shows on your Samsung Galaxy S10 Plus? If you love to use the Netflix app on your Android device, then problems such as lags, hangs, or system crashes can ruin a perfectly relaxing day.

That’s why I’m here. The steps explained below will help you fix the Netflix app that keeps crashing on your Samsung Galaxy S10 Plus. All the troubleshooting solutions detailed here will take you through dedicated procedures during which you will learn how to solve software issues that are related with the Android system or with the Netflix app itself.

Thus, in the end, after applying the right fixing methods you will be able to use the Netflix functionality without further issues. So, let’s see what you have to do first when noticing Netflix malfunctions on your SGS10 Plus.

How to Solve Netflix that keeps crashing issue on the Samsung Galaxy S10+

Solution 1: force-restart your smartphone

This is the easiest troubleshooting solution that can work in this case. A system fresh restart can fix minor firmware issues or problems which are related with the Netflix functionality.

A force-reboot is closing all processes that are running in the background, is initiating a memory reset and also reloads default apps and processes. Of course, a normal restart won’t do the trick. You have to force-reboot your Galaxy S10 Plus, which can be done by following:

  1. Press and hold the Volume Down button on your phone.
  2. While still holding down that key, press and hold the Power button too.
  3. Keep pressing these two keys for 10 or 15 seconds.
  4. Wait while the reboot operation is completed.
  5. That’s all.

Solution 2: clear cache and data of Netflix app

If reloading the Android system isn’t fixing the Netflix functionality and if the app is still crashing on your Galaxy S10+, don’t panic. It’s time to apply a few troubleshooting tricks within the Netflix app.

In that regard, follow these steps:

  1. Power on your phone.
  2. Access the Settings menu.
  3. Switch to Apps tab.
  4. There, search for Netflix and access it.
  5. Tap on Storage and pick Clear Cache.
  6. Return, tap on Storage again and this time select Clear data.
  7. Tap on Ok for confirming.
  8. When done, reboot your smartphone.

Solution 3: clear system cache

If clearing cache of Netflix app isn’t brining any new results, it’s time to clear cache of Android system. In this way you can get rid of more persistent software problems which might be caused by the Android firmware.

So, go ahead and apply:

  1. Power off your Samsung Galaxy S10 Plus.
  2. After doing that, follow our dedicated tutorial and learn how to enter recovery mode on your phone.
  3. In recovery use Volume Rocker keys to scroll within options and the Power button to select.
  4. Pick ‘clear app data cache’, followed by ‘wipe dalvik cache’.
  5. Return to main menu of recovery.
  6. Select ‘reboot system now’.

Solution 4: reinstall the Netflix app

Another troubleshooting solution that might work when the Netflix app keeps on crashing refers to a fresh install of the actual app. Of course, first you will have to uninstall the tool from your Galaxy S10 Plus. Let’s see what you have to do:

  1. Go to the Settings menu on your device.
  2. Access Apps and locate the Netflix entry.
  3. Tap on Netflix and choose Uninstall.
  4. Confirm and wait a few moments.
  5. Reboot your phone in the end.
  6. Now, go to Google Play and choose to reinstall Netflix on your Samsung Galaxy S10+.

Solution 5: master reset your Android device

The last fixing method that you can try implies in restoring your smartphone back to its factory state. Shortly, you have to hard reset your handset.

During this operation you will remove the third party apps and data which were added since you first bought your S10 Plus. Bottom line, in then end you phone will run only on default apps and processes. Hopefully, the problems will be removed along with your data.

Anyhow, a backup should be applied before anything else. Otherwise, you can end up in losing important stuffs such as contacts, call logs, texts, images, videos, audio files, market apps, internet settings, calendar info and so on.

Finally, when you’re ready you can follow our dedicated tutorial and learn how to master reset the Samsung Galaxy S10 Plus.


These methods will help you fix the Netflix app that keeps crashing on the Samsung Galaxy S10 Plus. Use the comments field from below and tell us which troubleshooting solution worked for you, or share other similar procedures that weren’t included in our guide.

Also, stay close for further tips and tricks available for your device. Enjoy.

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