The "moisture detected" error appears on the Samsung Galaxy S10 device when its charging port has gotten water inside it. This tutorial will teach what can you do to get rid of that error after the device has been dried and no signs of water are visible anymore.
The Samsung Galaxy S10 is waterproof, but the charging port will report "moisture" when it gets wet, so that the device won't be damaged if you decide to charge it when the port is wet - electricity and water don't go too well together, as you most probably know already.
Sometimes the Samsung Galaxy S10 device will report that moisture is still present in its charging port, which means that you will have to wait until the error goes away before charging again your device. Also, the error might persist even after a couple of hours, which might be a bug, and you should try and reboot the device in order to see if that fixes it.
If your Galaxy S10 has been dropped and the error message saying that "moisture has been detected in the charging port", and you haven't dropped the device in a puddle of water, then it means that most probably there is hardware damage and you should send it to a service repair shop. Alternatively, you can choose to restart the phone, or power it off for a prolonged period, and then see if that fixes the issue.
If the phone has been dropped in water, and you've retrieved it fast enough, then you should leave it unattended for a couple of hours for the water to evaporate. You can try and shake the device in order to get rid of any extra water droplets that might still be present in the charging port, or you can choose to use a small sheet of paper and try to wipe the extra water gently.
In case your Galaxy S10 has been dropped in a different type of chemical liquid, then we recommend you use fresh water in order to remove the other liquid off your device. Use a soft piece of cloth in order to remove the excess liquid and use water again in order to rinse it one more to be sure that there are no traces of chemicals on your phone's charging port.
If you drop your Galaxy S10 in salt water, then we strongly recommend you to take the device as fast as possible to a repair shop, as they will know how to deal with salt damage damage when it comes to electronics.
If the Samsung Galaxy S10 "moisture detected" alert persists for more than 2-3 hours, and you've wiped and dried the device as best as you could, then you should try and palce the phone in a jar filled with uncooked rice for a couple of extra hours. This will help get the moisture out of the charging port faster. Again, if you cannot manage to get the water out of your device, then you should visit the repair shop and have a professional take a look at it instead.
Another issue reported by Samsung Galaxy S10 users was that the "moisture detected" error has started to appear after installing a random app. In order to fix this you simply need to remove that particular app and hopefully it works getting rid of the error.
In case you cannot remove the application and the "moisture detected" error is still showing up on your device, then you should boot the phone in Safe Mode and remove the app again.
How to Boot Galaxy S10 in Safe Mode:
- power off the phone.
- boot it up normally and when the Samsung logo appears you can hold Volume Down button pressed until the boot is complete.
- a "safe mode" text will appear on the lower left side of your screen when the Galaxy S10 finishes booting up.
- reboot the phone in normal mode after you're done removing the app and the issue should be fixed.
If you know for sure that you've dried your phone completely, removed any apps that might've forced the device to show the "moisture detected" error and the issue is not gone, then you might want to try and perform a factory reset. Make sure to factory reset your smartphone only as a last resort, as that might not fix the problem. In case after you factory reset the device the issue is not gone, then you might to send back the device and see if you can change it for another unit under Warranty.
In case you still wish to charge your phone, but the device hasn't dried out, then you might want to try to charge it wirelessly. The wireless charging unit packed inside your Samsung Galaxy S10 is not directly connected to the external charging port, so you should be able to charge it successfully without damaging it any further.
Another alternative method you can use would be to clear the USB Settings data, as sometimes the USB ports on some devices will malfunction and it requires a reset of its settings in order for them to return to their original state.
Go to your phone's Settings menu, open Apps and find the USB Settings menu. Tap the 3-dots in the upper side of your screen, select "show system apps" and then scroll down to "usbSettings" and open them. Tap on Storage, and then use the "clear data" option to restore them to their original state.
These were all the steps that you had to take in order to learn how to get rid of the "moisture detected" error. If you need any extra help, then you can use the comments field below and we will try to come up with solutions for your Galaxy S10 problems.
NOTE Update: if you still wish to factory reset the Samsung Galaxy S10, then you check the info below. Note that this action should be done as a last resort:
- power off the phone.
- press and hold Volume Up + Bixby + Power at the same time.
- release the buttons when the blue screen is shown on its screen.
- wait a minute for the Recovery Mode menu to boot up.
- select 'wipe data/ factory reset' option.
- confirm process and you're done.
- reboot the device in normal mode.