The Samsung Galaxy S10 has been launched for some time, and there are tons of users reporting that their devices have stopped working properly. In case your device is unable to power on or it does power but it takes a while to complete the process, then you should try and troubleshoot the problem. Check the info we posted below to learn what steps you can take in order to fix the problems you're experiencing on your Galaxy S10.
Troubleshooting an Android problem is not easy, as there are tons of different problems you might encounter on a daily basis. If your Samsung Galaxy S10 has stopped working, it displays errors or it randomly switches on and off, then you will surely need to repair it: be it yourself using the info in this post, or by taking it to a professional.
Samsung Galaxy S10 phones that are unable to boot up might be experiencing that because of no power, or because you've applied various modifications to its original operating system. In case you've modified your Samsung Galaxy S10 software in any way, then you should first try to restore it to its original Android operating system and see if that fixes the problems.
Keep in mind that before trying to apply any of the steps provided below you should try and backup all your important data files. Every time we've had problems with one of our Android devices we simply had to factory reset it or update it to a newer firmware version and that fixed the bugs. However, there will be situations when a factory reset process might not be able to fix any problems, and you will have to apply some other advanced methods in order to make your Samsung Galaxy S10 boot in normal mode.
What if Samsung Galaxy S10 Powers On, But It Doesn't Run at Full Performance
The problem described means that your phone doesn't have any major issue, and the problem is related to software. This can be fixed by tinkering with the installed Android software and that can be done by entering Android Safe Mode or by using the recovery Mode to perform a factory reset to see if that fixes the problems you're facing with your Galaxy S10.
The Android Safe Mode runs somewhat like the Windows Safe Mode, as it allows users to successfully boot their device and try to troubleshoot the installed applications. In case your Galaxy S10 smartphone boots in Safe Mode and it works flawlessly there, but when it boots in normal mode it returns to its bad performance, then you will need to remove some of the installed apps until you find the culprit. Here is how you can boot in Safe Mode and troubleshoot installed Samsung Galaxy S10 operating system:
- Power off your phone.
- Press Power button to boot your device.
- Release the Power key when Samsung logo shows on its display.
- Now press and hold Volume Down as soon as you release the Power key.
- Keep holding Volume Down key pressed until the boot is complete.
- On your Galaxy S10 display the Safe Mode text should show up on the left part of the screen.
- Now that you've booted Safe Mode for Samsung Galaxy S10 you can start uninstalling and stopping apps that you think are making your phone run poorly.
Please note that you should first attempt to disable the installed Facebook, and Instagram apps, as these are known to slow Samsung devices down and make them run worse than it should. In order to reboot in normal mode you simply need to power off the phone and boot it up using only the Power button.
If the above method doesn't work, then you can try and boot your Galaxy S10 in Recovery Mode. The Recovery Move allows users to wipe data, wipe cache or perform a complete factory reset for their Galaxy S10 devices. Here's how to boot your Samsung Galaxy S10 in Recovery Mode:
- Power off the phone.
- Now, press and hold Volume Up + Bixby + Power buttons at the same time.
- When a small Android is shown on your phone's screen you can release all the buttons.
- Next you have to wait until the Recovery Mode main menu loads.
- When the Recovery Mode is shown by the Samsung Galaxy S10 you can first try to wipe its cache. To navigate use the volume buttons, and to confirm an action press the Power button.
- If the "wipe cache" option doesn't do anything, then you should try and wipe the data stored on your device. This is commonly known as the "factory reset" as it will delete all the installed apps from your device along with all the data stored by each application.
Another common mistake that is done by Samsung Galaxy S10 users is the Power Save mode being enabled. That has happened to me personally countless times, and I fixed it only after restoring the Full Performance Power mode back on. Go to your Navigation toggles and look for the "power mode" toggle: if it is enabled, then press it and your phone should return to normal performance mode.
That should fix the problems you are having with your device's performance. If your device doesn't turn on, then you should check the extra info presented below.
What if your Samsung Galaxy S10 Doesn't Power On
The Samsung Galaxy S10 might possible one of the best devices running Android, but from time to time random phone units will start developing major issues and stop working altogether. If your phone has this problem and it doesn't boot in normal mode, then it might be because of a faulty battery, major hardware failure, other hardware related issues due to physical impact, malfunctioning charger, water damage, or it can't simply boot in normal mode.
If your phone is unable to boot after you perform all the instructions, then you might be forced to send it in to a repair shop if it still is under a warranty, or you can ask the store you bought it from to provide a replacement.
If you suspect that your Galaxy S10 is powered on, but the display doesn't show any info, then it might be because the display is damaged or it got stuck. Try and force a reboot by holding Volume Down + Power buttons for more than 10 seconds, as that will force a reboot.
If you're trying to charge the device with its original charger, but the display doesn't show any info on its charging status, then you might want to borrow a different charger from one of your friends. If the Galaxy S10 charges with a different charger, then your problem is solved and you know what you to do from here on.
Another common problem encountered when dealing with smartphones is a dirty charging port. Try and take a closer look at your Galaxy S10 charging port, and if there is dirt then try and clean it carefully. Also, in case you've spilled any liquid over your phone and some of it has entered the charging port, then you won't be able to charge the device before it dries out completely.
If the phone shows the Samsung logo at boot, but it goes dark after that, then you should try a factory reset. You will find the info on how to Factory Reset the phone a few paragraphs above, as you will have to boot in Recovery Mode and there use the "wipe data" option and see if that fixes the problem.
If none of the instructions listed above work and your device still doesn't boot, then you should send your device to a service repair shop, as they should be able to apply other more advanced Android repairing methods. Also, feel free to let us in comments in case you experience any other problems not listed above, as we will try to offer you guidance and help you fix your device.
In case your device is experiencing performance problems that you think are related to Android software, then you should try and use the Settings> Software Update menu in order to look for newer Android firmware. If there are is a new firmware ready for you to download, then you should simply confirm the process and your device will take care of the rest of the process by itself hopefully fixing the problems once and for all. The info above should work for any Samsung Galaxy S10 models no matter the version number.