If you're having trouble powering on your Samsung Galaxy M10, M20 or M30, then we might be able to help you. Your phone might have either a software or hardware problem and we will try to help you identify and fix it in this article. If it's a software issue, we will most likely be able to help you fix it, but it's going to be much harder with a hardware problem if your phone does not turn on.
Galaxy M10 / M20 / M30 won't turn on troubleshooting
There might be a lot of reasons your Galaxy M10 / M20 / M30 doesn't power on and we will try to go through all of them and see if we can identify the issue and fix it. If your device is not powering on at all, then here are the main reasons for it:
- Your Galaxy M10 / M20 / M30 is not charged.
- The phone's battery might be faulty.
- Other hardware might have been affected by water damage or a bad drop.
- The device's power management might be at fault.
Galaxy M10 / M20 / M30 won't turn on possible fixes
First of all, you should attempt a forced reboot. In order to do this, hold the volume down button and power button simultaneously for over 10 seconds.
Try with another charger, because it might be faulty, so your Galaxy M10 / M20 / M30 might not charge at all, even if you leave it connected for a long time. It's also recommended to use only original chargers that came with your phone.
Check if the charging port isn't damaged. Sometimes ports can break easily, so you should look with a flashlight inside it and see if everything looks fine.
Check if there's dirt or a small object in the charging port. Dirt can isolate the port's connectors and it's probably the most common reason for not charging. Please be cautious when cleaning it, so you don't damage the port.
Try another socket. Maybe your wall socket or USB port is faulty, so you should always try another one or make sure it works.
Make sure the screen works. Sometimes you might have dropped the phone and broken the screen, so the phone might be on, but the display doesn't work anymore. Try to use the buttons or touch the screen and see if it makes any sound or vibrates. If it does, then the screen is most likely at fault.
Go to a professional service. If none of the above worked, head over to an authorized service for your Galaxy M10 / M20 / M30 and they will be able to help you.
Galaxy M10 / M20 / M30 boots up but won't load the operating system
If your Galaxy M10 / M20 / M30 does boot up, but won't load the operating system, it may be much easier to fix, as it's most likely not a hardware issue.
The first thing you should try is a forced reboot. In order to do this, hold the power button for 10 seconds, then boot your phone again.
Another reason might be a faulty app. In order to check if this is the reason, you should enter safe mode, where no third-party apps are loaded. To enter safe mode on your Galaxy M10 / M20 / M30, you have to follow these steps:
- Power off the device by holding the power button for 10 seconds.
- Press the power key until you see the Samsung logo on the screen.
- After you see the Samsung logo, release the power key and press the Volume down key.
- Hold the volume down key until your Galaxy M10 / M20 / M30 reboots again.
- You can release the volume down key after you see the "safe mode" on the bottom left of the device.
If everything works fine in safe mode, then it's clear an app was at fault and you have to identify it. You should start first with the last apps you've installed and uninstall them.
The last thing you can try is a factory reset. This will wipe everything from your Galaxy M10 / M20 / M30, except the operating system and the apps that were pre-installed from the factory. In order to factory reset your Galaxy M10 / M20 / M30, you have to enter recovery mode by following these steps:
- First you have to turn off the device. Press and hold the power key until it turns off.
- If you can't turn it off, then you have to wait until its battery drains by itself and then charge it without pressing any button.
- Press and hold the Bixby and Volume Up keys simultaneously, then press and hold the power button.
- You can release all the keys after you see the Android logo.
Now you can follow our guide here on how to factory reset your Galaxy M10 / M20 / M30.
If none of the above methods worked, then it's time to head over to an authorized service for your Samsung Galaxy M10 / M20 / M30. They will be able to identify the issue and fix it. It's most likely a faulty piece of hardware and will require replacement.
If you have any questions or would like to know more, don't hesitate to write to us in the comments below and we will do our best to help you as soon as possible.