Deceptive messages can be displayed on your Samsung Galaxy S10 Plus. Just like Windows-powered laptops and computers, the Android system that runs on different portable devices is sensible to malware and virus infection. Thus, if you fail to protect your phone, it’s your job to remove the virus alert, or the virus files.
Therefore, if a deceptive warning message is showing up on your Samsung Galaxy S10 Plus, don’t panic. The pop-up might be asking you to download a certain program, or even to pay for a certain service in order to remove the infected files. Well, that’s a scam and you shouldn’t install anything on your phone as that’s when the virus will come along.
Thus, if only the virus pop-up is showing on your S10 Plus, you are still safe and secured. Well, at least for now as this annoying alert won’t be removed just like that. So, let’s see how you can get rid of the malware that tries to trick you.
How to fix the virus infection pop-up on the Samsung Galaxy S10 Plus
Go to Android Safe Mode
Most likely the malware got active when you navigated to a particular website. Or it might be related with a recently installed app. So, the first troubleshooting step that must be followed is accessing the Android safe mode.
There, all the third party apps and processes will be disabled by default. So, in Safe Mode your Galaxy S10 Plus will be running only on default settings.
Use your phone in safe mode and see if the virus pop-up is still displayed. If it’s not, then it means that it was caused by an app that was recently installed on your handset. Therefore, start looking through the tools that are running on your smartphone. Uninstall these apps one by one until you remove the malware alert.
Use our tutorial and learn how to enter Safe Mode on Samsung Galaxy S10 Plus.
Initiate a hard reset
Sometimes, even after you uninstall the right software app that was causing the problem, the virus pop-up remains active. That happens because a process might still be running in the background. Well, the only way in which you can get rid of it is by initiating a hard reset.
The hard reset will remove everything from your phone. Shortly, it will be restored back to its factory state – the data that wasn’t there from day one will be wiped out. That means you have to be careful as you can lose your personal files such as contacts, call logs, texts, images, videos, audio files and so on. Therefore, consider in making a general backup before completing this troubleshooting solution.
If you don’t know how to do the master reset, don’t worry; we have a dedicated tutorial prepared for you, so just learn how to hard reset the Galaxy S10 Plus right away.
Reinstall the Android software
Another way in which you can refresh the Android OS is by making a clean install of the stock Android firmware. That can be done easily and quickly by using Odin – the official flashing program developed by Samsung. All you have to do is to install Odin on a computer, to put your device into download mode, to connect your phone with your PC and to resume the installation process by following the on-screen prompts displayed on the flashing program. Further details on that matter can be access in this dedicated step by step update tutorial.
Good; so there you have it. That’s how you can get rid of virus pop-up messaged on the Samsung Galaxy S10 Plus. Remember, it’s always recommended to use a proper antivirus program on your smartphone. Only in that way you can properly protect your data and your phone against security breaches and deceptive programs. Stay close for learning other useful tips available for your Samsung branded device. Enjoy.