If you are having problems running Gmail on your Samsung Galaxy S10, then you can check the info below and learn how to manually fix the app. Most instructions below will require a basic understanding of an Android device works, but you should still apply the changes only if you are an advanced user.
The Gmail app might crash due to multiple different issues, but you should be able to fix it eventually. Please note that at the end of article there is a Factory Reset method, one that you will force yo to backup the important data first. If you can't fix your Gmail app for any reason, then you might be forced to send your device to a professional repair shop for Samsung devices.
If your Gmail app crashes randomly or it freezes when used and forcing you to restart your phone in order to be able to use it once again, then the guides below should help you repair the app.
How to Fix Samsung Galaxy S10 Gmail App Problems:
The Gmail app is one of the most used Android tools, and if yours has started to show signs of slowing down or it gets random crashes, then this might be due to firmware problems and you will have to try a range of different methods in order to fix it.
Reboot Phone, Force Stop Gmail and Relaunch it:
The first thing you need to try is to reboot your phone and try to open the Gmail app once again. If the problems continue then you should force close it.
Go to Settings> Apps> find Gmail app in the list and open its options. Now tap on the "force stop" option. Confirm and try to open Gmail once again.
Update Gmail app to its latest version:
Open the Google Play Store and look for new updates for your Gmail app. If a new firmware is ready to download you simply need to tap the 'update' button and the app will complete the rest of the process by itself.
If this doesn't fix the app, then you have to continue with the rest of the methods below.
Log out of your Gmail account:
If the Gmail account still fails to launch or run without problems, then you can try to log out of the app. You can do this by opening the app and then using the "log out" option from the side options menu. If the app doesn't open at all, then you can choose to remove your Google account temporarily from the Galaxy S10 Accounts and Backup menu. After you've removed the Google account you can re-add it and then test the Gmail app once again.
Clear Gmail app Cache and Data:
You can choose to clear the Gmail cache and app data. You can go to Settings> Apps> Gmail app menu. Now go to Storage under the Gmail app menu. First you have to use the "clear cache" option, and then launch the app once again. If the application is working, then you are done and you can start using the app once again.
If the app still fails to launch you can go to Settings> Apps> Gmail> Storage and use the 'clear data' option. Confirm and wait for the process to complete.
Boot Galaxy S10 in Safe Mode and Remove Bad Apps:
Booting the Galaxy S10 in Safe Mode allows you to use the main apps like Gmail without loading all the other 3rd party apps you might have installed recently. In case you have installed another email app recently from unknown sources, then that app might interfere with your device, so you should remove them.
Here's how to boot in Safe Mode: press and hold Power and wait for the Power Options to load, then tap and hold the Power OFF icon. It will turn into the "Safe Mode" icon and you can tap it once and confirm the boot process in Safe Mode.
After you are done removing the apps you thing might interfere with your Gmail account, you can reboot the phone in normal mode.
Reset Network Settings:
There are moments when the Gmail app might get confused when moving between mobile data and Wi-Fi connections, so you should try and reset the Network Settings to verify that this isn't the one causing problems on your device. Go to Settings> General Management> Reset> Reset Network Settings and confirm the Reset Setting action. Reboot your phone and you are done.
Wipe Galaxy S10 Cache Partition using Recovery Mode:
Another thing you can try would be to wipe the cache partition of your Samsung Galaxy S10 device. This will delete all the cache data that your phone has stored for each installed application. Check the following steps in order to learn how to apply the "wipe cache partition":
- switch off your device.
- press and hold Volume Up + Bixby + Power buttons at the same time.
- release the buttons when the Android logo over a blue background loads, then wait 30 seconds more for the Recovery Menu to load.
- from the Recovery Mode options select 'wipe cache partition' and confirm.
- reboot the Galaxy S10 in normal mode and you are done with the process.
In case this method doesn't fix your Gmail app problems, then the only thing left to do would be to Factory Reset your device. The steps on how to do that are listed in the next method below.
Factory Reset Samsung Galaxy S10 from Recovery Mode:
The Factory Reset process is going to delete all the data that is stored on your Galaxy S10 internal storage. Make sure to backup all your important data files before proceeding with the steps posted below.
Here's how to factory reset your device:
- switch off the phone.
- boot it in Recovery Mode by pressing and holding Volume Up + Bixby + Power buttons at the same time.
- release the buttons when the blue background loads and wait 30 seconds for the Recovery Mode menu to load.
- now you can select the 'wipe data/ factory reset' option.
- confirm the process and reboot the phone in normal mode when done.
These were all the instructions you had to go over in order to fix your Gmail app. If you have wiped the internal storage of your phone, then you need to re-add your Google Account for your Galaxy S10, reinstall the Gmail app and then test it to see if the problem has been removed.
If you need more help completing this guide, then you should tell us in comments and we will try to come up with solutions for your device. Make sure to list as many details as you can.