If your Samsung Galaxy S9 is unable to connect with your computer and you're unable to transfer data between them, then you can check the info in this post and learn how to fix the issue.
The Samsung Galaxy S9 device has been launched more than a year ago, and there are some users who are reporting that their phones aren't connecting with their computers, meaning that they are unable to move any data files between them. If you are trying to backup some data files and you cannot connect the phone with the PC, then you know how annoying that is. Most times these problems are due to the USB Debugging not being enabled on the Galaxy S9, but there are times when this happens due to computer OS issues.
How to Repair Galaxy S9 that cannot connect with your computer:
The first thing that you need to try would be to enable the USB debugging from the Developer Options menu and then install the Samsung USB Drivers on your computer.
Here's how to enable Developer Options first for those that haven't done it until now:
- go to Settings.
- open the About Phone section.
- open Software Information menu and then tap seven times on the Build Number text.
- now the Developer Options should be listed under the Settings menu.
Here's how to enable USB Debugging under the Developer Options menu:
- go to Settings and scroll down to find Developer Options and open them.
- scroll the Developer Options options list until you find the USB Debugging option.
- tap USB Debugging option once to enable it.
- confirm that you wish to enable it, and you are done.
Now that you have done all these changes you can test the Galaxy S9 connection with your computer.
If the PC continues to not connect with your Galaxy S9 phone, then you should check the other instructions posted below.
Also, you can reboot the phone and test its connection once again after that. If the problems continues to appear then you might need to boot in Safe Mode and test there, too.
How to enter Safe Mode and check the Galaxy S9 connection to your PC:
The Safe Mode will only load the apps that your Galaxy S9 came installed with, and in case the connection is established successfully and you can transfer data between the PC and the Galaxy S9, then problems might be due to some rogue apps. These bad applications will only be loaded in normal mode, so you need to boot in Safe Mode and remove those apps.
Here's how to boot Safe Mode for Galaxy S9:
- if the phone is powered on, then you have to press and hold the POWER button for two seconds to load the shutdown options.
- next, tap and hold the "power off" icon.
- the icon will now be replaced with the Safe Mode one.
- tap once to confirm Safe Mode reboot.
When the device is running in Safe Mode you can simply start removing the apps you think might tamper with your USB connection. After you're sure that you've removed all the bad apps you can try to connect your phone with PC and see if you can transfer files successfully.
Win 10 Pro N Users Need to install the Windows Media Feature Pack:
If your computer is running the Windows 10 Pro N edition, then you won't be able to connect any Samsung device with your PC and transfer files between them. In order to fix this you have to go to Microsoft's website and install the latest Media Feature Pack, and only then you can connect the two devices and transfer any file you want.
Go to Microsoft download center, select the Windows 10 Pro N edition build you are running and hit the Confirm button. Wait for the download to be completed and install the file after that. When the installation is done you can reboot the computer, and retry to connect your Galaxy S9 with the PC after the restart is done. If the issue has been fixed by the Media Feature Pack installation, then please tell others in the comments, too, as there are tons of other users running the Windows 10 Pro N OS edition.
If the none of the above methods are working for your device and you think that there is something wrong with the way your Galaxy S9 is configured, then the last thing you can do would be to Factory Reset the device.
If you do not wish to factory reset your Galaxy S9, then you can take your phone to a professional Samsung repair shop and have them take a look at your phone and determine why you can't connect it to transfer files to your PC.
Factory Reset Galaxy S9 from Recovery Mode:
We cannot confirm 100% that this method will work for your Galaxy S9, so you should only apply the factory reset only as a last resort and after you have managed to backup all your important data files first. Here's how to factory reset the device:
- power off the Galaxy S9.
- boot it in Recovery Mode by holding Volume Up + Bixby + Power buttons until the screen turns blue.
- when the screen is blue you have to release all the buttons and wait for the Recovery Mode options to load.
- select 'wipe data/ factory reset' and confirm the process.
- reboot the phone in normal mode.
- retry to transfer files between the Galaxy S9 and your phone.
These were all the instructions we had for you. If you need more help fixing this issue, then you can tell us in the comments field below. Make sure to list as many details as you can about the errors and issues your Galaxy S9 is having when connecting with your PC.