When the default file browser on your Samsung Galaxy S10 Plus isn’t running properly it means that there is a software or a firmware glitch. Therefore, if you’re currently receiving the ‘My files has stopped’ error, don’t panic. You can easily learn how to fix the My Files pre-installed app.

Software conflicts or mismatches are quite often issued on the Android system. Such problems can be caused by third party apps or by the Android UI itself. However, the best thing about such minor issues is that there’s always a troubleshooting solution that can be followed and applied.

In our case, I’ve explained a few fixing tips and tricks that should address the ‘My files has stopped’ error on your Samsung Galaxy S10 Plus. So, let’s see what you should do first.

How to solve the ‘My files has stopped’ error on Samsung Galaxy S10+

Force restart your Galaxy S10 Plus

As always, a force restart should be the first troubleshooting solution that should be tested. When a force restart is initiated the memory is refreshed and the default apps are reloaded. Basically, you can get rid of superficial problems that are interfering with the My Files functionality.

Anyway, here is how you can complete this method:

  1. Take your phone and start holding down its Volume Down button.
  2. While still pressing the Volume Down key start holding down the Power button.
  3. Simultaneously hold these two buttons until your phone restarts.
  4. That’s all.

Clear cache and data of My Files

Another troubleshooting solution to try when experiencing the ‘My files has stopped’ error is clearing cache and data of My Files. On your Samsung Galaxy S10 Plus you can do that by following these steps:

  1. Go to the Settings screen.
  2. Search for the Apps entry and access it.
  3. From there tap on My Files.
  4. Tap on Storage and pick Clear Cache.
  5. Return, and tap on Clear Data and press Ok to confirm.
  6. In the end reboot your Android device and test the My Files functionality.

Erase system cache

A more persistent problem can be fixed if you choose to erase or delete system cache. That can be done from recovery mode – you have it all explained below:

  1. Power off your Galaxy S10 Plus.
  2. Then, reboot recovery mode on your Samsung branded smartphone – use our dedicated tutorial in that regard.
  3. In recovery use Volume rocker keys to scroll up and down and the Power key to select your option.
  4. Good; so from recovery select ‘wipe cache partition’.
  5. Confirm and wait while this operation is completed.
  6. When done, return to main menu of recovery and pick ‘reboot system now’.

Master reset your phone

Of course, you can always restore your Galaxy S10 Plus to its default state and hope that any software glitches are removed along the way. Well, in that respect you should master reset your phone.

You can learn how to hard reset the S10+ by following our dedicated step by step guide. But, before doing that save your personal data, info accounts and other essential files. If you skip the backup you can end up in losing stuffs like contacts, call logs, texts, images, market apps and so on.


If after following the troubleshooting methods explained above you’re still experiencing the same ‘My files has stopped’ error you can try one last thing: reinstalling the stock Android firmware on your Galaxy S10 Plus – that can be done easily by using Odin.

Well, that was all for now. If you know other similar solutions that can fix the My Files app on the SGS10 Plus, don’t hesitate and share it with us – just use the comments field from below. Enjoy and stay close for other useful step by step guides.

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