If your Samsung Galaxy S10 smartphone has started showing random ads that look suspicious and you don't know how to get rid of them, then you're in the right place. Check the tutorial below and learn how to get rid of the pop-up ads and enjoy the Android experience once again.
The malware ads are installed when browsing unsafe website or when you're installing an app from 3rd party sources, such as APKs that have been discontinued by the original developer and then bought by other user whose intentions are not that good.
Note that we cannot be held responsible in case you end up losing any important data files while applying any of the steps posted below. Usually when smartphones are having problems with their software you will be asked to perform a factory reset as a last resort in order to fix the device.
Malicious pop-ups appear when using the browser of your Galaxy S10 to visit suspicious websites. In case you cannot get rid of the pop-ups and you are seeing these every time you launch the Chrome or Samsung browser, then you should try and wipe the data for both these apps.
In order to wipe the Chrome / Samsung internet browser data go to Settings, open Apps, and now find each of these two apps and open their respective Storage menu. Tap the "wipe data" option and you are done. After wiping the data from Chrome and Samsung you will have to go to the Google Play Store and Samsung Play Store and upgrade your browser to its latest possible version.
In case you have wiped the data from your browser app, and the pop-ups are still showing up all over your device's menus, then you will have to boot the device in Safe Mode and remove each app you recently installed one-by-one until you get rid of the one that's showing all the malicious ads. Here's how to boot the Galaxy S10 in Safe Mode:
- press the Power button until the shutdown options are displayed.
- now tap and hold the "Power off" icon.
- the Safe Mode boot icon will show up.
- tap it once and wait for the Galaxy S10 to successfully boot in Safe Mode.
The Samsung Galaxy S10 Safe Mode allows its users to troubleshoot bugs that are caused by installed applications. After you enter Safe Mode on your Galaxy S10 you have to remove / disable all the apps you've installed lately one by one until you find the one that is displaying the malware ads.
After you're done using the Samsung Galaxy S10 in Safe Mode you can simply restart it in order for it to boot in normal mode.
Some pop-up ads are usually shown by websites that you've allowed to send notifications to your device. Multiple websites are using notifications in order to keep their users up to date with their latest posts.
Here's how to verify if you've allowed visited websites to send you notifications:
- open Chrome or the browser app you're using as default.
- tap the three dots icon.
- go to Information.
- go to Website settings.
- scroll down and find "permissions".
- tap on "Notifications".
- turn the notifications setting off and you are done.
If you've applied all of the above and you are still getting pop-ups all over your device, then it would be best for you to apply a factory reset. The factory reset for Galaxy S10 is done from the Recovery Mode menu.
How to Factory Reset the Galaxy S10 in order to get rid of malicious pop-up ads:
The Factory Reset will restore your Galaxy S10 to its original state. All the installed apps and settings will be reverted back to how they were when you first booted up your Galaxy S10. Here's how to apply the Factory Reset:
- Power off the phone.
- Press and hold Volume Up + Bixby + Power buttons at the same time.
- Release all buttons when you're shown a blue screen. Wait for the Recovery Mode menu to load.
- Now, use the volume buttons to navigate through the Recovery Mode options.
- Select the "wipe data/ factory reset" option. Confirm the process.
- Reboot the device in normal mode when you are done.
Now your phone should be running as it did before without any problems. Make sure that from now on you will install only verified apps and that you won't visit any suspicious websites. If you need any extra help completing this guide, then you can tell us in comments and we will try to come with solutions for whatever issue is troubling your Samsung Galaxy S10.