Bixby is Samsung’s voice control service which tries to offer a new perspective in terms of Google’s own voice assistant. Even though Bixby still needs some improvements and refinements, it’s still a great feature to use on a daily basis especially when using the high-end Samsung Galaxy S10 Plus.

So, when you try to access the Bixby assistant and you get the ‘unfortunately, Bixby Voice has stopped’ error message, some frustrations might appear. However, usually this error message only describes minor firmware issues which can be easily and quickly fixed.

And, in that regard, the troubleshooting solutions from below should be perfect for you. The methods explained in this tutorial are showing you how to solve the ‘unfortunately, Bixby Voice has stopped’ error message on the Samsung Galaxy S10 Plus.

Solved: ‘unfortunately, Bixby Voice has stopped’ error on Samsung Galaxy S10+

Method 1: force-restart the Samsung phone

As usual, a force-restart can help you fix minor software problems. So, let’s try it out for solving the Bixby functionality:

  1. Power on your smartphone.
  2. Hold down the Volume Down key and keep holding it down.
  3. Press the Power key and now simultaneously hold down the Volume Down and Power buttons.
  4. Do that for about 10 or 15 seconds.
  5. Wait while your Galaxy S10+ reboots.
  6. That should be all.

Method 2: reset Bixby Voice

Try to reset Bixby Voice if the problems still persists. Here is how you can do that:

  1. Pull down the notification panel on your device.
  2. From there tap on the Setting icon.
  3. In Settings menu navigate towards Apps.
  4. Find the Bixby Voice entry and access it.
  5. Tap on Storage and select Clear cache.
  6. Return and once more tap on Storage.
  7. This time pick Clear data.
  8. Wait while these operations are completed.
  9. When done, reboot your device and try to use Bixby again.

Method 3: Reset cache of Android system

If the same ‘unfortunately, Bixby Voice has stopped’ error message is still there on your Samsung Galaxy S10 Plus, go ahead and choose to clear cache of Android system.

  1. First, switch off your smartphone.
  2. Wait a few moments while the shut down operation is completed.
  3. Enter recovery mode on your Galaxy S10+ by following our dedicated tutorial.
  4. In recovery use the Volume rocker keys to scroll up and down and the Power button to select and confirm your options.
  5. So, select ‘wipe cache partition’.
  6. Also choose ‘wipe dalvik cache’.
  7. When done, go back to main menu of recovery.
  8. Select ‘reboot system now’.

Method 4: hard reset your Android device

If you’re reading this last troubleshooting solution it means that the Bixby problem is more complex than we first thought. So, it’s time to take more drastic measures. In that regard, choose to master reset your Samsung Galaxy S10 Plus.

Do note that during this process your personal data, info, accounts and files will be erased. In a few words, everything that wasn’t there from day one will be deleted. So, backup everything that you might need afterwards before doing anything else.

Finally, when you are ready go ahead and hard reset the Galaxy S10+; just use our dedicated step by step guide in that regard.


Try the solutions from above one by one until you manage to fix the ‘unfortunately, Bixby Voice has stopped’ error. You can tell us everything about your overall Samsung Galaxy S10 Plus daily experience by using the comments field from below. And, of course, if you need further assistance, we are here for you; just ask and we will find the right solutions for your problems as soon as possible.

corner-left-up dots-three-vertical