When you can’t make or receive phone calls on your Samsung Galaxy S10 Plus you have to find a quick fix in order to solve whatever is causing the malfunction.

Even if it might appear that you are experiencing a network problem, you can also face a software glitch or a software conflict.

However, the most important thing is to remain calm. I’m sure that we can find a workaround for this strange behavior that’s affecting the default functionality of your Samsung Galaxy S10 Plus.

So, here is what you should do when you cannot make or receive phone calls on your Android device.

Workarounds for ‘can’t make or receive phone calls’ on Galaxy S10 Plus

Try to force-reboot your phone

This process is usually fixing minor software problems or issues related with the Android functionality. So, it might also help you address your phone call situation.

Thus, follow these steps:

  1. Press and hold the Volume Down button.
  2. Keep holding this key and while doing it start holding down the Power button too.
  3. Now keep pressing these two buttons for about 10 or 15 seconds.
  4. Your phone will start to reboot. When it does you can release the buttons.

Try to send a text message

If you cannot make or receive phone calls because of a network problem it will mean that text messages cannot be send either. So, before trying another troubleshooting method, try to send a text message, a SMS or even an MMS.

If the text message can be delivered it means that the problem is most likely related with the Android functionality. In that case you should proceed to the next step. Otherwise you should call your network provider right away.

Master reset your handset

So, if you concluded that this is a system error, then you will most likely be able to fix it by making a hard reset. That’s how you can restore your device back to default state.

Of course, before doing that secure what’s important for you – just make a backup and save the files which might still be required afterwards.

Finally, use our dedicated tutorial and learn how to master reset the Samsung Galaxy S10 Plus.

Call your service provider

By calling your service provider you can receive dedicated assistance for your problem. Try to offer as much details as possible in order to receive the best feedback. The problem might be with your SIM card or with a network setting which isn’t properly configured. Either way, you should find the right assistance from your tech guy.


There isn’t much to do when a problem like this appears. Most likely contacting the tech support will help you figure it out in the end.

However, do let us know how you eventually managed to fix the ‘can’t make or receive phone calls’ issue on Samsung Galaxy S10 Plus. You can share your experience with us and with our readers by using the comments field from below.

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